Managed Workstations

Hardware & Software Audit, Remote Access Software, Enterprise Software
Smart Alert provides a combination of advanced cutting-edge AI software running on your business workstations integrated with our unlimited IT support Monday-Friday from 8am-5pm PST. Our Smart Alert service will give us real-time alerts to any potential upcoming computer problems, allowing us to be proactive versus reactive when potential computer problems are heading your way. We can use our artificial intelligence software to help us automatically update, reboot, and resolve computer problems remotely. Smart Alert has mission critical policies that will automatically create trouble tickets in real-time as soon as virus is found and as soon as a hardware, or software problem is encountered. Our tech support team can resolve matters quickly and provide the best business continuity to your operation.

Included with Smart Alert Unlimited IT support, you get antivirus/malware with End Point Detection Response. This security solution gives you detection and protection against ransomware, malware, trojans, rootkits, backdoors, viruses, brute force attacks, and “zero-day” unknown threats. Malwarebytes EDR offers remote worker optimization, industry-leading efficiency, high return on investment (ROI), and low total cost of ownership (TCO)

▪ Guided threat hunting to search for Indicators of Compromise (IOCs)

▪ 72-hour ransomware rollback for Windows workstations

▪ No performance impact, uses an order of magnitude fewer resources

As part of your package, you also get fully backed up Office 365 and google G-suite included with this solution. Microsoft 365 can be reliably backed up to protect critical data in OneDrive, SharePoint, Teams, and more with Datto SaaS Protection. Data stored in SaaS (Office 365 and Google G-Suite applications faces risks just like other data. With Datto SaaS Protection, you can protect against data loss and quickly recover from user error or ransomware in the cloud.

▪ Continuous and automated backups

▪ 1 year retention (ask about our infinite retention plan)

▪ Reliable & Rapid Data Recovery

Features

Smart Alert
Hardware & Software Audit ✔️
Remote Access Software ✔️
Incident Escalation With Steps To Resolution ✔️
Enterprise Antivirus ✔️
OS Patching Monitoring ✔️
Remote Restart of Services ✔️
Remote Incident Resolution Included ✔️
PC Patch Implementation ✔️
Discounted Specialized Engineering Services ✔️
Proactive On-Demand Server Restart ✔️
PC Policy Trouble Shooting ✔️
System Performance Analysis, Report & Troubleshooting ✔️
PC Health Check and Defragmentation ✔️
Unlimited Help Desk Phone, Email, Web ✔️
Reports, by Location, by Tickets, and SLA Reporting ✔️
MS Service Pack Installation ✔️

Contact Us

Send us an email and one of our specialist will get back to you as soon as possible